CALL US NOW

1-877-747-0034

Warranty

Warranty on Frames

1-year Original Manufacturer Warranty

All frames that we carry come with a 1-year manufacturer warranty. This one-time warranty repair or exchange is available from the original manufacturer and affirms the authenticity of our inventory. The warranty covers any manufacturer defect such as paint chipping off, metal discoloration, hinge breakage, etc. In the event that your frame requires service, please call us at +1 (877) 747-0034 to initiate the repair/exchange. In order to process any warranty claim, the frame(s) must be returned. You will need to cover the shipping charges to our New York warehouse and pay an additional $10 processing charge to cover our costs related to repair or exchange. We will either repair or replace the defective frame(s) at our discretion. Please allow 2 to 3 weeks for processing. The warranty is invalidated if the defect is caused by misuse, neglect, tampering or incorrect adjustment. It is also invalidated if unauthorized persons carry out any alterations or repairs.


2-year Extended Warranty

As an authorized dealer of our entire product line we can offer you an extended 2-year warranty on your new frame. This one-time warranty covers the same exact defects as the original manufacturer warranty, however instead of 1 year, the warranty is in effect for 1 additional year for a total of 2 years of coverage. The extended warranty is offered for $29.95 and must be purchased along with the frame. In order to process any warranty claim, the frame(s) must be returned. You will need to cover the shipping charges to our New York warehouse and pay an additional $10 processing charge to cover our costs related to repair or exchange. We will either repair or replace the defective frame(s) at our discretion. Please allow 2 to 3 weeks for processing.


Warranty on Lenses

For your convenience, we offer a 1-year warranty on custom lenses that you purchase along with your frame. The warranty covers only polycarbonate and high-index lenses against scratches and peeling. Due to the fragile nature of plastic lenses, we are not able to offer a warranty for this material. There will be a $15 processing charge to cover our lab and shipping costs. You will also be responsible for shipping charges to our New York warehouse. Please allow 2 to 3 weeks for processing.